Refund and Cancellation Policy

Last updated: 24 July 2026

FREE TRIAL Every new account starts on a free trial. Use that period to decide whether the service suits your practice. No card is needed to start.

CANCELLING You can cancel a paid plan at any time from the Subscription screen. Your plan stays active until the end of the period you have already paid for. After that the account moves to the Free plan. No further amount is charged.

REFUNDS If you cancel within seven days of a first payment and have not made substantial use of the paid features, write to us and we will refund that payment in full.

After seven days, payments for the current period are not refunded, because the service was available to you for that period. If you paid yearly and cancel mid-year, write to us — we consider a proportionate refund of the unused whole months on request.

If a payment was taken twice, or taken after you cancelled, we refund it in full. Tell us and we will correct it.

IF WE FAIL If the service is unusable for a long stretch because of a fault at our end, we refund or extend your plan for that period.

HOW REFUNDS ARE PAID Refunds go back to the same method used for payment, through Razorpay. Banks usually take five to seven working days to show the amount.

HOW TO ASK Write to the email address on the Contact page with the registered mobile number and the payment reference. We reply within two working days.

YOUR DATA AFTER CANCELLING Cancelling does not delete anything. Your cases stay, and you can still open and export them on the Free plan.